FAQs

How do I sign in to this site?
To sign in to your customer account, click Sign In on the menu bar and enter your e-mail address and password. If you do not have an account, please click Register on the menu bar.
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How do I sign out of this site?
Sign Out on the menu bar and you will return to the home page. If Sign Out does not appear on the menu bar, then you are not currently signed in to the site.
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What if I forgot my password?
If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the bottom of the page, click on the Forgot your password? link. On the password retrieval page, you may enter your e-mail address, and then click Get Password. We will send your password to the e-mail address we have on file for your account.
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How do I become a registered user for this site?
To become a registered member of this site, click Register on the menu bar and enter your Profile and Account information. Then click Register. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
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How do I add an item to my shopping cart?
To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Add to Cart.
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How do I remove an item from my shopping cart? To remove a single item from your shopping cart, click the x box next to the item you wish to remove.
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How do I remove all of the products in my shopping cart?
To remove all of the items currently in your shopping cart, click the Clear Cart button.
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Who can I contact if I have questions?
Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.
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Is my credit card information secure through this site?
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards; rest assured that both your credit card information and personal information are protected.
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Can I update my account contact information?
To update your contact information you must first Sign In. Click My Account on the menu bar to access your account information. Select the Profile for which you wish to update the contact information. Make your changes and then click Save.
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Can I change my e-mail address and password?
To update your e-mail address and password you must first Sign In. Click My Account on the menu bar to access your account information and then select Change E-mail Address and Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Save. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
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Can I view my previous orders placed on this site?
To view your order history you must first Sign In. Click My Account on the menu bar to access your account information. Select View Order History from the My Account menu and then select the order number for the order you wish to view.
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Can I provide special instructions with my order?
You can include special instructions for orders during checkout. In your shopping cart, click Checkout On the Payment page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Place Order to continue with the checkout process.
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What are your shipping costs?
You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. Free shipping is offered on US orders of $75 or more. Details follow below in Shipping Options.
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What are my shipping options?
We currently ship only to all the United States. Receive FREE shipping in the United States for any order of $75 or more. Simply purchase $75 or more in merchandise and select USPS Priority Mail in the checkout process. Orders shipped this way normally are received in 3 business days, although the USPS does not guarantee delivery times.
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What are my payment options?: We accept MasterCard, Visa, American Express and Discover. The billing address of your credit card must match the information you enter in the shopping cart checkout process. If it doesn’t match, your order will be delayed until we can contact you by email or telephone to obtain the correct information. We do not accept personal checks, money orders, or certified checks, nor can we ship COD.
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I placed an order and an item I ordered is out of stock. What do I do?
We make every effort to ensure that all items offered for sale have adequate inventory to fill every order. If an item is out of stock, we will contact you immediately by email. You can select an alternate item or receive a refund to the credit card you used to pay within 2 business days for the out of stock item.
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Is my information shared with others?
We are committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. We do not sell, trade, or rent your personal information to others.
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Can I return merchandise if not satisfied?
Yes, within 14 days of receipt you can return any items. Please obtain authorization for this return by emailing us to get return shipping instructions. We are not responsible for return merchandise until we receive it. Please send it with delivery confirmation. Shipping charges are your responsibility. If any item is defective, a replacement is offered within 30 days.
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